Operational Definition gives a clear guideline on what and how should one measure the said metric. It states the formula in order to explicitly explain the definition to avoid any ambiguity.

Defines the “Units of measurement” for the metric

The metric is sub grouped into broadly classified metric type as in Open Orbit:

• Accuracy
• Capacity
• Cost
• Revenue
• Touch-Time
• Volume
• Wait-Time

Related metrics gives a list of metrics that could directly or indirectly impact or get impacted by the said metric

Super Metrics

sub metric

This section list the causes that impacts the metrics, in case the metric is a desirable outcome (for example accuracy), the causes listed here will focus on factors that inhibit it.

Each cause will have one or more suggested solutions

These suggestions for causes and solutions are also chained and have been redirected to the relevant page for further reading.

You get to see the same cause and solution in the diagnostics section in the Open Orbit tool.

“Tools” gives a list of appropriate measurement techniques that can aid the diagnostic process. If used correctly, the systematic procedures would be best suited to achieve the desired analysis and dissection of the metrics.

This sections gives Cautions and Suggestion and highlights any particular area one should be wary of. For example: avoid misinterpreting metrics and using incorrect metrics in different situations. Also gives an insight on commonly made mistakes or any such misinterpretations.

This section lists industry benchmarks for the metric.

Please note: Not necessary all metrics will have a benchmark.

This section provides “External Links” for further reading or reference. These link will typically redirect to:

• Websites that provide deeper insights around the subject. For example: “links” from credible sources like institutes, authorised bodies.
• Websites that have references about emerging and current trends or Industry benchmarks
• Websites that have Case Studies and White Papers from credible sources
• Websites that lead to channels such as: Books, Magazines, Journals, Seminars, Training, Conferences, Awards, Certifications and Gurus